Glossary

AI glossary

These are the AI terms we use in our guides and training, each explained in one sentence. Most terms link to the guide that goes deeper.

Updated 14 October 2026

ConnectorsEmailCalendarSlackMCPCLAUDE.mdSkillsContext windowGather contextActCheckAI agentAgentic loopSubagentsYouHuman in the loop
The words on this page are parts of one setup.

01 of 06 · 8 terms

The basics

The words that come up whenever you work with an AI model.

InstructionsBefore you speakCLAUDE.mdRead at the startWhat it openedFiles and pagesTool resultsSearches and callsConversationEvery turn so farRoom leftBefore you say a word

Context window. Your instructions, files and the conversation fill the same window.

Prompt

01.02

A prompt is what you write to the AI, with the task and the context it needs to do the job.

A good prompt says what done looks like. For longer work, the prompt often moves into a file the agent reads every time, such as CLAUDE.md.

Example prompt

Read the Q3 report for Company A in this folder and write a one-page summary for the board. The summary is done when it has five bullets, each with a figure from the report.

Send ↵

Tokens

01.03

Tokens are the small pieces of text a model reads and writes, and the unit that usage and limits are counted in.

A token is often part of a word. Everything in the context window costs tokens, your files and instructions as well as the answer.

One sentence as tokens, roughly

Summarise·the·quarterly·report

7 tokens · the count can differ between models

Hallucination

01.05

A hallucination is when the model states something with confidence that is not true, such as a figure or a source that does not exist.

It happens because the model writes what is likely, not what it has looked up. Ask for sources, and let a script do the counting when the number must be right.

A confident answer

Company A grew revenue by 14 per cent last year (annual report, page 48).

The report has 36 pages.

Deterministic and non-deterministic

01.06

Deterministic means the same input always gives the same output, like a calculator, and non-deterministic means the output can vary, like an AI model.

Let the model write a script for the parts that must be exact, and use the model for the parts that need judgement.

Same input, three runs

Script · sum of column B
1,204,5001,204,5001,204,500
AI model · summarise the report
Sales rose in Q3…Q3 was strong…Revenue was up…

Effort

01.07

Effort is a setting for how much the model thinks before it answers.

Higher effort helps on hard tasks and uses more of your plan. In a project in Claude Code, the conversation starts at low effort and the threads at high.

Effort in Claude Code

LowMediumHighXhighMax

A new project conversation starts at low. Higher levels think longer and use more of your plan.

RAG, or retrieval-augmented generation, is when the AI first searches a set of documents and then answers from the parts it found.

It is how many company chatbots answer from internal documents. An agent in a folder does something similar by reading the files it needs.

Search first, then answer

How many hotel nights can I claim on a work trip?

Handbook.pdfTravel policy.pdf · p. 4Expenses FAQ.docx

Up to five nights without approval, according to the travel policy, page 4.

02 of 06 · 8 terms

AI agents

The words for AI that works through a task step by step, and for your role while it does.

BriefActCheckImproveThe agent loopIn the loopApproves each roundOn the loopSets the goal,steps in

Human in the loop. The same agent loop, with you inside it and outside it.

AI agent

02.01

An AI agent is an AI that works towards a goal in steps, gathering context, acting and checking its own work, instead of answering once.

Agentic AI is the wider word for tools that work this way. The difference between a chat and an agent is mostly how much of the loop the AI runs on its own.

Agent in a folder

02.03

An agent in a folder is an AI agent that works inside one folder with the instructions, examples and files for a job, so it never starts from zero.

The folder is the agent's memory. What you correct today goes into the folder, and the next run starts from it.

finance-agent

  • finance-agent/
  • ├ CLAUDE.md
  • ├ .claude/skills/
  • ├ examples/
  • ├ data/
  • └ output/

Human in the loop

02.05

Human in the loop means you approve each step, while human on the loop means you set the goal and the limits and review what comes back.

Start with yourself in the loop, and move outwards as you come to trust the result.

Subagents

02.06

Subagents are helpers an agent starts for one part of a job, each with a fresh context window, that report back when they are done.

Claude Code has a few general helpers built in. A helper with a set role, such as one that checks the costs, is a file you add to the folder.

One job, split up

Main agent · month-end report

Reconcile the bankCheck costsDraft summary

each with a fresh context window

Computer use

02.08

Computer use is when an AI agent works a screen or a browser like a person, reading, clicking and typing.

It is slower than a connector, so it is best for tools that have no connector.

RelatedConnectors

03 of 06 · 11 terms

Building blocks

The parts you set up so the agent does the job the same way every time.

Skills

03.01

A skill is a saved way of doing a task, instructions with examples and sometimes a script, that the agent uses when the task comes up.

Anthropic introduced Agent Skills as an open way to package instructions, and skills work in Claude, Claude Code and Cowork.

A skill is a folder

  • monthly-report/
  • ├ SKILL.md
  • ├ template.xlsx
  • └ check_totals.py

description: Use when the monthly report is due

MCP, the Model Context Protocol, is the open standard most connectors are built on, published by Anthropic in 2024.

It means a tool can be built for MCP once and then used by any AI app that supports the standard.

CLAUDE.md

03.05

CLAUDE.md is a text file in the folder that Claude reads first every time, with the rules, context and lessons for that work.

Other agents read a similar file called AGENTS.md, and Claude Code can read it too.

CLAUDE.md

# Finance agent

You prepare the monthly report for Company A.

## Rules

- Figures in NOK, British English

- Never send anything without asking

## Lessons

- Check the date of the exchange rate first

Memory

03.06

Memory is what the AI carries from one conversation to the next, in its own memory feature or in files you keep.

Files in the folder are the memory you control. You can read them, edit them and share them.

Routines

03.08

Routines are saved tasks in Claude Code that run in the cloud on a schedule, or when another tool such as GitHub sets them off.

Each run works on its own from a saved prompt, without a conversation around it. Routines are in research preview.

Two ways to start a routine

  • On a scheduleWeekdays 06:00
  • When another tool sets it offGitHub · new pull request

Markdown

03.09

Markdown is plain text with a few marks for headings, lists and bold, the format AI agents read and write most easily.

What you type, what you see

## Next steps

- Send the **draft**

- Book the review

Next steps

• Send the draft

• Book the review

Skills, connectors, plugins and subagents compared

Skills

What it isA saved way of doing a task

What it gives the agentA method

ExampleHow we write a monthly report

Connectors

What it isA link to another tool, usually built on MCP

What it gives the agentAccess

ExampleRead the inbox, add to the calendar

Plugins

What it isA bundle you install in one go

What it gives the agentSkills, connectors and subagents together

ExampleSkills and connectors for a sales team

Subagents

What it isA helper for one part of a job

What it gives the agentA fresh context window

ExampleOne helper checks the costs

04 of 06 · 5 terms

Ways of working

Words for how we work with AI, whatever tool you use.

Compounding workflows

04.03

A compounding workflow is an agent task that gets better every time it runs, because corrections, examples and lessons are saved in the agent's folder.

It is the same idea as compounding engineering, used for everyday work such as a monthly report or a reply to a customer. You correct the result once, and the next run starts from that correction.

AI capital

04.04

AI capital is what a company builds up when AI work leaves better instructions, skills and examples behind for the next round.

Satya Nadella, the head of Microsoft, writes about a similar idea he calls token capital, the AI capability a company builds and owns.

05 of 06 · 11 terms

Claude and its tools

Anthropic's products, and how they fit together.

ClaudeClaude.aiyou talk, it answersClaude Coworkthe agent for mostClaude Codethe agent, no limits+ skills across all three

Claude, Cowork and Claude Code. Three ways to work with the same AI.

Claude Cowork

05.02

Claude Cowork is the part of Claude where you hand over a task and Claude works through it with your files and apps.

It works in the desktop app, on the web and on the phone, and is built for work other than coding. Cowork tasks can also run in the cloud, on Anthropic's servers.

Threads

05.07

Threads are the separate pieces of work in a project in Claude Code, each a full session with its own task.

Most run in the cloud. A thread that needs an approval waits for you inside the thread.

Project · month-end close

  • Reconcile the bank accountsWorking
  • Draft the board summaryWaiting on you
  • Update the forecastResolved

Plan limits

05.11

Plan limits are the cap on how much you can use Claude in a set period, and the cap depends on your plan.

Long agent runs, many threads and high effort use more of your plan.

Usage

Current session62%
Weekly limits31%
YouThe projectThe conversationThe managerClaude assignsThe workersMonth-end closeClose notesBoard reportReport draftSupplier invoicesInvoice flags
You write in one place. Each task becomes a thread.

06 of 06 · 4 terms

Other AI tools

The tools people compare Claude with.

Microsoft Copilot

06.04

Microsoft Copilot is Microsoft's AI inside Word, Excel, Outlook and Teams.

A basic version, Copilot Chat, comes with Microsoft 365 for work, while the full Copilot is licensed separately. Copilot Cowork is Microsoft's agent that carries out tasks across Microsoft 365, such as emails, meetings and documents, and asks before each important step.

The guides go deeper on each term, and in our Claude Code bootcamps we work hands-on with the tools all day.